Privacy Policy

Ribs Lane (ABN 17 661 848 013) ("Ribs Lane", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our venues or use our website (ribslane.com.au). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect the following personal information:

• Contact details, such as your name, email address and phone number.
• Booking and order details, such as the date, time, number of guests, delivery or event address, dietary requirements and special requests.
• Payment information. Card payments are processed by our payment provider (Stripe) and we do not store your full card details.
• Anything you include in a message or form you send us, such as contact, catering, function or challenge enquiries.
• Technical information about your visit, such as your IP address, browser and device type, pages viewed and how you arrived at our website.

We collect personal information directly from you when you make a reservation, place an order, submit a form on our website, contact us by phone, email or social media, or visit one of our venues. We also collect some information automatically through cookies and similar technologies when you use our website.

• To manage your reservations, orders, catering, functions and class bookings.
• To respond to your enquiries and provide customer service.
• To process payments and deposits.
• To cater for dietary requirements and allergies you tell us about.
• To send you news, offers and event updates where you have agreed to receive them. You can unsubscribe at any time.
• To understand how our website is used, improve it, and measure the effectiveness of our advertising.
• To protect our website from spam and misuse, and to comply with our legal obligations.

Our website uses cookies and similar technologies, including Google Ads and the Meta (Facebook) Pixel, to measure visits and conversions and to show you relevant advertising on other platforms. We use Google reCAPTCHA to protect our forms from spam, and Google Maps to show our venue locations. These providers may collect information about your use of our website under their own privacy policies.

You can block or delete cookies in your browser settings, and you can manage ad preferences through your Google and Meta account settings. Some parts of the website may not work properly if cookies are disabled.

We do not sell your personal information. We only share it where needed to provide our services, including with:

• Our staff at the relevant Ribs Lane venue.
• Service providers who help us run our business, such as booking, online ordering, payment, email, website hosting and IT providers.
• Advertising and analytics providers, as described above.
• Government authorities or others where required or authorised by law.

Some of these providers may store information outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy law.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes described in this policy or as required by law, after which we securely delete or de-identify it.

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We may need to verify your identity before responding.

If you have a concern about how we have handled your personal information, please contact us first and we will respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

For privacy questions or requests, please email [email protected] or visit our Contact Us page.